RETURNS ON COCCINELLE.COM:

Before arranging your return, you need to request the Return Authorization (RAN) within 14 days of the delivery of the order, clicking here

Extended return: all purchases made after 29/11/2024 can be returned until 31/01/2025.

At this point you can prepare your return package with:
1. Product to be returned
2. Proforma return invoice that has been sent to you via email. Once the invoice is filled and signed:
- If you are from an EU country: You need 1 copy to insert in the package
- If you are from a non-EU country: you need 3 copies: 1 copy to be included in the package and 2 copies to be delivered to the courier for customs clearance
3. Return label that has been sent to you via e-mail, if you have lost it contact us through the section at the bottom of the page. This must be glued to the package.
 
At this point you need to contact the courier to arrange the pickup:

- Italy: contact TNT Assistance by telephone at this number +39 0236017467 or search for the collection point closest to you at this link;
- Other countries: contact FEDEX Assistance by telephone at this number +39 02.92172660 or look for the collection point closest to you at this link

• OTHER COURIERS: you can select the courier you prefer. However, the return shipping costs will be at your own expense and will not be refunded. Please note that choosing to use your carrier can slow down the return process and final refund
Please note: To keep track of your return status, remember to take note of the package tracking number you find on the label and place it on the courier's website.
 
Return limits:
a. The return must always be processed by the country in which the order was placed
b. Return for purchases on Coccinelle.com (even in case of Click & Collect) can never be processed through the store and vice versa
c. Returns that do not comply with the conditions described in this section or with incomplete or missing customs documentation, will be refused and sent back to the sender

REFUNDS ON COCCINELLE.COM:
The refund will be carried out:
1. Within 14 business days from the date we receive your return at our warehouse and we will notify you by email
2. Within 3 working days in case the order has been cancelled before shipping
 
The credit method will follow the method used for the payment.
 
Refund limits:
a. If your order has been shipped to a destination within the European Union, all taxes (VAT) will be refunded. Outside the European Union, customs duties and taxes are not refundable. In any case, you may be able to recover the costs by contacting your local customs office directly. As this may not be available in all countries, we recommend that you use a customs broker if you wish to have duties refunded on the returned goods.